30 Day Return Policy

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Guarantee 

 

Salma Jewelry stands behind the quality and value of all its gold jewelry and other precious products. If there is any reason you are not 100% satisfied with your jewelry purchase, you may return it in its original condition within 30 days for a refund.


Refunds will only be issued in the exact same method of the original payment, usually within 3-5 business days of receiving your jewelry return.

If you are making a return or exchange, please contact us to obtain a Return Authorization Number.

For order returns which included free shipping customer will be responsible for original shipping costs not to exceed $15.00 domestic and $50.00 international.


Items should be returned with a copy of the original invoice and reason for return of merchandise. Watches will not be accepted without the original packaging and original warranty shipped with the watch. Customers attempting to return a watch(es) without original packaging and any warranty information will be responsible for the shipping costs of returning the item(s) to them.

 

Any watch received damaged or defective must be returned within 15 days of receipt. After that all damaged or defective watches must be directed to the manufacturer’s service center per Salma Jewelry's contract with these watch manufacturers. No exceptions.


  1. Special order merchandise is non-returnable, non-cancelable, and non-refundable.

  2. Merchandise that has been altered (i.e., engraved, sized, etc) or damaged by the customer is non-returnable.

  3. Customer is responsible for all shipping and handling charges. Credit will be given for merchandise only.

  4. Any item that has manufacturing defects will be exchanged at any time, except watches

  5. Return postage costs on defective merchandise will be refunded, up to $5.00.

  6. Unclaimed, undeliverable, or refused orders will be charged a 15% restocking fee, plus freight.

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Custom Jewelry Orders

 

Gold jewelry or any other product that has been custom made for you is a special order and is non-returnable. We reserve the right to make an exception on select custom jewelry ordered items with a restocking fee.

 

Engraved Jewelry

 

Any gold Jewelry or other products that have been engraved with a personalized request is non-returnable.

 

Personalized Jewelry

 

Personalized jewelry items are individually custom made and are non-returnable. These may include but are not limited to personalized name rings, family jewelry, watches, gold and silver money clips, name pendants, Bible Verse Rings, and other personalized jewelry. However, sizing options may be available if your personalized jewelry does not fit for a remaking fee (within 30 days of receipt of your order).

 

Close-out Items

Occaisionally a customer will order an item which is discontinued or is no longer being manufactured. This item may be in stock in a limited availability. In the event an item is purchased which is no longer being produced but is available for sale, this item is not covered under our return policy and returns will not be accepted. Salma Jewelry customer support will contact the customer in the event an item is ordered which is not covered under our 30 day return policy and get confirmation first before shipping that the customer wishes to follow through with the purchase. SALMA JEWERLY WILL NOT SHIP A CLOSE-OUT ITEM WITHOUT FIRST GETTING APPROVAL AND ACCEPTANCE FROM THE CUSTOMER!

 

Shipping Information for your Jewelry Purchase

 

Salma Jewelry offers FREE SHIPPING in the U.S. via USPS First Class for orders over $150.00. There is a $44.95 flat-rate fee for most international orders; however, some countries with farther destinations may be slightly more in cost. Any of our shipping options will be displayed during your check out process before you finalize your order.

 

International Orders

 

We are proud to welcome most international orders and ship to most nations, including Canada, Europe, Australia, Asia, & parts of the Middle East. There is a shipping fee for any international orders. Please view our International Reference Page for details.

 

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If you have any questions about our company, our jewelry, or any of our policies or ethics please don’t hesitate to contact us or come visit our showroom.

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